Refund policy

Name: Hoz
Address: Singapore, SG
Telephone: +65 9369 2997
Price range: $$$

Our Promise

Every product we sell is backed by our commitment to quality and your complete satisfaction. If something isn't right, we'll make it right.

Faulty or Damaged Products

If your product arrives damaged, malfunctions, or doesn't match what you ordered, contact us within 7 days of delivery. We'll resolve the issue promptly.

Your Options

Repair — We'll arrange professional repair at no cost
Replacement — We'll send a new unit if repair isn't viable
Full Refund — If we cannot resolve the issue satisfactorily

We cover all return shipping costs for faulty products.

To Report an Issue

Contact us with your order number, a description of the problem, and photos if possible. We respond within 1 business day and resolve most cases within 7 days.

Change of Mind Returns

Digital Locks — Before Installation

Return within 30 days of delivery for a full refund, provided the product is:

Unused and in original packaging
Complete with all accessories and documentation
Security seals intact

Return shipping is at your expense for change-of-mind returns.

Digital Locks — After Installation

Installed products cannot be returned for change of mind. Installation permanently modifies your door, and the product cannot be resold as new.

Considering a purchase? Visit our supplier showrooms to see products in person, or speak with our team for personalised recommendations.

Custom Products — Gates, Doors & Wraps

These products are fabricated to your exact specifications. Cancellation terms depend on production stage:

Stage	Refund Terms
Before site measurement	Full refund
After measurement, before production	Full refund less site visit fee ($50–$100)
During production	Partial refund for work not yet completed
After production or installation	Non-refundable (custom-made to order)

Quality or workmanship issues are addressed regardless of stage.

Refund Processing

Approved refunds are returned to your original payment method:

Credit/Debit Card: 5–10 business days
PayNow/Bank Transfer: 3–5 business days
PayPal: 3–5 business days

Warranty Support

All products include manufacturer warranties. If a fault develops during the warranty period, contact us and we'll coordinate with the manufacturer on your behalf.

Warranty coverage varies by brand — typically 2–3 years. Refer to your product page or contact us for specific details.

Contact

WhatsApp (fastest response)
+65 9369 2997

Email
home@hoz.sg

Hours
Monday – Saturday, 10am – 7pm