Shipping policy

Name: Hoz
Address: Singapore, SG
Telephone: +65 9369 2997
Price range: $$$

Delivery & Installation

We deliver and install throughout Singapore. International shipping is not currently available.

Order Timeline

Stage	Timeline
Order confirmation	Within 1 business day
Installation scheduling	Within 1–2 business days
Standard delivery	2–3 business days

Business Hours: Monday – Saturday, 10am – 7pm
Orders placed after 5pm or on Sundays/public holidays are processed the next business day.

Delivery Options

Standard Delivery

Available for products not requiring installation
Doorstep delivery with tracking notification
Signature required upon receipt

Delivery with Installation

Included with most digital lock purchases
Professional installation by manufacturer-authorised technicians
See Installation Services below for details

Installation Services

Professional installation is provided by manufacturer-authorised installers, not HOZ employees.

What's Included

Removal of existing lock (where applicable)
Installation of new digital lock
User training on lock operation
Testing and verification
Disposal of old lock and packaging

Before Installation

Door assessment: We may assess your door type before confirming installation
Approvals: Obtain any required HDB or condo management permissions
Access: Ensure clear access to the installation area
Presence: You or an authorised adult must be present

Scheduling

We contact you within 1 business day to arrange installation
Request specific time slots (subject to availability)
Typical installation duration: 1–2 hours
Weekend appointments available upon request

Rescheduling

Minimum 24 hours notice required
Contact us at +65 9369 2997
Late rescheduling may incur a fee

Additional Charges

Standard installation covers most HDB and condominium doors. Additional charges may apply for:

Non-standard doors (glass, unusual thickness)
Door reinforcement or modifications
After-hours installation (before 10am or after 7pm)
Re-visits due to access issues
Structural modifications for gates or doors

Any additional charges are communicated and approved before work proceeds.

Custom Products — Gates, Doors & Wraps

These products follow a multi-step process:

Step 1: Consultation

Discuss your requirements with our team
Receive an initial quote based on specifications

Step 2: Site Measurement

Professional measurement at your location
Site visit fee may apply (credited to final order)
Final quote confirmed after measurement

Step 3: Fabrication

Production begins upon payment
Products fabricated to your exact specifications
Lead time: typically 2–4 weeks

Step 4: Installation

Scheduled upon fabrication completion
Duration: typically 2–4 hours

Delivery Coverage

We deliver to all locations in Singapore:

HDB estates
Condominiums and apartments
Landed properties
Commercial premises

Access Requirements

Condominiums: Notify security of scheduled delivery/installation
HDB: Ensure lift access for large items
All locations: Parking access may be required for installation vehicles

Order Tracking

Track your order via:

WhatsApp: +65 9369 2997
Email: home@hoz.sg

We provide updates at key stages:

Order confirmation
Installation scheduled
Day-before reminder
On-the-way notification

Missed Appointments

If delivery or installation cannot proceed due to:

No one present at the scheduled time
Site inaccessibility (locked gate, no parking)
Conditions differing from original assessment

A rescheduling fee may apply for subsequent attempts.

Damaged or Missing Items

Upon delivery:

Inspect packaging for visible damage
Verify all items match your order
Report any issues within 24 hours

Installation Liability

Installation is performed by manufacturer-authorised technicians. HOZ coordinates the service but does not employ installers directly.

Quality: Covered by manufacturer standards and warranty
Accidental damage: Installers maintain appropriate insurance
Pre-existing conditions: Installers will advise if issues are discovered before proceeding

Contact

WhatsApp (fastest response)
+65 9369 2997

Email
home@hoz.sg

Hours
Monday – Saturday, 10am – 7pm