Privacy policy
Your Privacy Matters
HOZ is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, and safeguard your information.
Who We Are
Hoz Digital Lock
10 Ubi Crescent, Singapore 408564
UEN: 201907826W
Email: home@hoz.sg
Phone: +65 9369 2997
Information We Collect
Information You Provide
- Contact details: Name, email, phone number, delivery address
- Account information: Login credentials (if you create an account)
- Transaction records: Purchase history, payment details
- Communications: Messages via email, WhatsApp, or contact forms
- Installation details: Door specifications, site photos, appointment preferences
Information Collected Automatically
- Device data: IP address, browser type, operating system
- Usage patterns: Pages visited, time on site, navigation paths
- Cookies: See Cookie Policy section below
How We Use Your Data
Order Fulfilment
- Processing and delivering your orders
- Coordinating installation appointments
- Providing order status updates
- Processing payments and refunds
Customer Support
- Responding to enquiries
- Managing warranty claims
- Resolving issues and complaints
Marketing (With Your Consent)
- Product announcements and promotions
- Personalised recommendations
- Targeted advertising on social platforms
Marketing communications require your explicit opt-in consent. We do not use pre-ticked boxes or assume consent.
Service Improvement
- Analysing website performance
- Enhancing user experience
- Preventing fraud and security threats
Data Sharing
Service Partners
- Shopify: E-commerce platform and payment processing
- Payment processors: Stripe, PayPal, and affiliated gateways
- Analytics: Google Analytics for website performance
Product Suppliers
- Manufacturers and authorised installers
- Shared for delivery and installation coordination
- Limited to: name, address, phone, installation requirements
Marketing Partners (With Consent)
- Meta (Facebook/Instagram) for targeted advertising
- TikTok for advertising
- Google Ads for remarketing
We never sell your personal data to third parties.
Data Retention
| Data Type | Retention Period | Purpose |
|---|---|---|
| Transaction records | 7 years | Legal and tax compliance |
| Customer service records | 3 years | Warranty and support |
| Marketing preferences | Until withdrawn | Ongoing marketing (if consented) |
| Website analytics | 26 months | Performance analysis |
Your Rights
Under Singapore's PDPA, you may:
- Access — Request a copy of your personal data
- Correct — Update inaccurate or incomplete information
- Withdraw consent — Opt out of data processing at any time
- Data portability — Receive your data in a standard format
To exercise these rights, contact us at home@hoz.sg or +65 9369 2997. We respond within 30 days as required by PDPA.
Marketing Preferences
Marketing communications require your active consent.
To Withdraw Consent
- Click "Unsubscribe" in any marketing email
- Reply "STOP" to marketing SMS
- Contact us at home@hoz.sg
Opt-out requests are processed within 10 business days.
Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data transmission
- Secure payment processing (we do not store full card numbers)
- Access controls and authentication protocols
- Regular security assessments
Data Breach Protocol
In the event of a data breach that may cause significant harm or affects 500+ individuals:
- We notify the Personal Data Protection Commission (PDPC) within 3 calendar days
- We notify affected individuals as soon as practicable
- We take immediate steps to contain and remediate the breach
Cookie Policy
Essential Cookies (Always Active)
- Shopping cart and checkout functionality
- User authentication
- Security features
Analytics Cookies (With Consent)
- Google Analytics 4: Website traffic and behaviour analysis
- Data collected: pages visited, session duration, device type, general location
Marketing Cookies (With Consent)
- Meta Pixel: Conversion tracking and retargeting on Facebook/Instagram
- TikTok Pixel: Conversion tracking and retargeting on TikTok
Manage your preferences via our cookie consent banner or your browser settings.
International Transfers
Your data may be processed in countries outside Singapore where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us immediately.
Policy Updates
We may update this policy periodically. Changes are posted on this page with an updated effective date.
Contact
WhatsApp (fastest response)
+65 9369 2997
Email
home@hoz.sg
Hours
Monday – Saturday, 10am – 7pm
Company Information
Hoz Digital Lock
10 Ubi Crescent, Singapore 408564
UEN: 201907826W
Complaints
If you are unsatisfied with our response to a privacy concern, you may lodge a complaint with the Personal Data Protection Commission (PDPC):
- Website: www.pdpc.gov.sg
- Email: info@pdpc.gov.sg
Last Updated: 31 December 2025