Terms of service

Name: Hoz
Address: Singapore, SG
Telephone: +65 9369 2997
Price range: $$$

Welcome to HOZ

These Terms of Service govern your use of hoz.sg and any purchases you make from us. By using our website or placing an order, you agree to these terms.

About HOZ

Hoz Digital Lock is an authorised reseller of premium digital locks, doors, gates, and surface wraps in Singapore. We partner with leading manufacturers to bring you quality products with professional installation.

Our brand partners include:

Lockin
Zigbang
Philips
Samsung
Hafele
Aqara
igloohome

Company Registration: UEN 201907826W
Address: 10 Ubi Crescent, Singapore 408564

Governing Law

These Terms are governed by the laws of the Republic of Singapore. Any disputes are subject to the exclusive jurisdiction of the Singapore courts.

Products & Pricing

We endeavour to provide accurate product information. Please note:

Product images are illustrative and may vary slightly from actual products
Technical specifications are manufacturer-provided and subject to change
Prices may be updated without prior notice
All prices are in Singapore Dollars (SGD) and include GST unless stated otherwise

Orders & Payment

When placing an order:

Ensure all information provided is accurate and complete
Payment is required in full before order processing
Order confirmation acknowledges receipt, not product availability
We reserve the right to decline orders at our discretion

Warranties

Products carry manufacturer warranties. HOZ facilitates warranty claims but is not the warranty provider. Claims are processed through the manufacturer or their authorised service centres.

Warranty Coverage by Brand

Brand	Duration	Coverage
Zigbang	2+1 Years	Full coverage (Years 1–2), Parts only (Year 3)
Hafele	3 Years	Onsite warranty for manufacturing defects
Other Brands	Varies	See individual product pages

Warranty Exclusions

Physical damage or misuse
Water damage
Unauthorised modifications or repairs
Normal wear and tear
Damage from improper installation (if not by authorised installer)

Installation Services

Most digital locks include professional installation by manufacturer-authorised installers.

Installation Terms

Installation is performed by qualified third-party technicians
Scheduling is subject to installer availability
Site assessment may be required before confirmation
Additional charges may apply for non-standard installations

Scheduling

We contact you within 1 business day to arrange installation
Specific time slots available upon request (subject to availability)
Rescheduling requires minimum 24 hours notice
Custom products (gates, doors, wraps) require site measurement before fabrication

Your Responsibilities

Ensure clear access to the installation area
Obtain required approvals (HDB, condo management)
Be present or have an authorised representative available
Inform us of non-standard door/gate conditions before purchase

Limitation of Liability

To the maximum extent permitted by Singapore law:

HOZ is not liable for indirect, incidental, special, or consequential damages
Our total liability shall not exceed the purchase price of the relevant product
We are not liable for delays beyond our reasonable control

Exceptions: Nothing in these Terms limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under Singapore law

Your Statutory Rights

These Terms do not affect your rights under Singapore law, including:

Consumer Protection (Fair Trading) Act
Sale of Goods Act
Unfair Contract Terms Act

If a product is defective, not as described, or not fit for purpose, you retain all statutory remedies.

Intellectual Property

All website content — text, images, logos, and designs — is protected by intellectual property rights. Reproduction or distribution without written permission is prohibited.

Product names, logos, and brands are property of their respective owners.

Privacy

Your use of our website is governed by our Privacy Policy, which details how we collect, use, and protect your personal data in compliance with Singapore's PDPA.

Dispute Resolution

If you have a concern:

Contact us at home@hoz.sg or +65 9369 2997
We aim to resolve matters within 14 business days
If unresolved, you may file a complaint with the Consumers Association of Singapore (CASE)
Legal proceedings may be commenced in Singapore courts

Changes to Terms

We may update these Terms periodically. Changes are posted on this page with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.

Contact

WhatsApp (fastest response)
+65 9369 2997

Email
home@hoz.sg

Hours
Monday – Saturday, 10am – 7pm