Warranty & Support

Warranty Coverage: 3 Years Manufacturer Warranty

Compatibility

Compatible Door Types: Universal

Not Sure? Send us a photo of your door via WhatsApp and we'll confirm compatibility within 24 hours.

Battery & Maintenance

HOZ Pro Tips

  • Do not mix old and new batteries together
  • Change batteries every 6 months to prevent leakage
  • Use only AA alkaline batteries (Duracell, Panasonic, GP Ultra)
  • Install door closer to prevent slamming — warranty voided if damage from slamming

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Common Questions

Everything you need to know about this digital lock.

Is installation included in the price?

Yes! All HOZ digital locks include professional installation by our certified team. We'll schedule a convenient time, typically within 3-5 business days of your order. Installation takes about 30-60 minutes, and we'll walk you through all the features before we leave.

Will this lock work on my HDB door?

Most likely yes! This lock is compatible with standard HDB main doors, BTO doors, and most condo/private doors with thickness between 35-55mm. Not sure? Just WhatsApp us a photo of your door at +65 9369 2997 and we'll confirm within 24 hours.

What happens if the battery dies?

Don't worry! The lock will warn you when batteries are running low. If they do die completely, you can use the emergency 9V battery port on the outside of the lock for temporary power, or use the physical backup key that comes with every lock.

What warranty coverage do I get?

This lock comes with a comprehensive warranty. Year 1 covers both parts and labour. Years 2-3 cover parts only. The warranty covers manufacturing defects and electronic issues. Note: DIY installation voids the warranty, which is why we include professional installation.

Can I see this lock in person before buying?

Yes! You can visit the brand showroom to see this lock in person. Alternatively, check out our detailed photos and videos on this page. Still have questions? WhatsApp us and we can video call to show you the lock features in detail.

Still have questions?

WhatsApp us at +65 9369 2997 or email home@hoz.sg. We typically respond within 2 hours during business hours.

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